Privacy Policy

1. Introduction

Seeq Experiential LLC ("Seeq," "we," "us," or "our") operates the seeq.ing platform ("Service") that converts video files into shoppable itineraries using artificial intelligence technology. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: Name, email address, password, profile information
• Payment Information: Processed securely through Stripe (we do not store your payment details)
• OAuth Data: Information from connected social media accounts (with your explicit permission)
• Communication Data: Messages, support requests, feedback

2.2 Content You Upload

• Video Files: Original video content you upload for processing
• Metadata: File names, upload timestamps, processing preferences
• Derived Content: AI-generated itineraries, recommendations, and analysis results

2.3 Automatically Collected Information

• Usage Data: How you interact with our Service, features used, time spent
• Device Information: IP address, browser type, device type, operating system
• Analytics Data: Through Google Analytics and custom tracking tools
• Cookies and Tracking: Essential cookies for functionality, analytics cookies (with consent)

2.4 Behavioral and Inference Data

• AI-Generated Insights: Preferences, travel patterns, content performance metrics
• Engagement Analytics: Content interaction patterns, usage statistics
• Performance Data: Success rates, conversion metrics, user journey analysis

3. How We Use Your Information

3.1 Service Delivery

• Process video files into shoppable itineraries
• Provide personalized travel recommendations
• Enable social media OAuth integrations
• Process payments through Stripe
• Deliver customer support

3.2 AI Training and Improvement

• Machine Learning: Your uploaded content and usage patterns help train our AI models
• Algorithm Enhancement: Improve accuracy of video-to-itinerary conversion
• Feature Development: Develop new AI-powered features
• Quality Assurance: Monitor and improve Service performance

3.3 Marketing and Analytics

• Send promotional emails and product updates (with consent)
• Share customer information with creators when you make purchases from them
• Analyze user behavior to improve our Service
• Conduct market research and user surveys
• Create anonymized usage reports and statistics

3.4 Legal and Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent fraud
• Enforce our Terms of Service
• Protect intellectual property rights

4. Information Sharing and Disclosure

4.1 Third-Party Partners

• TravelPayouts (Affiliate Partner): Share travel-related data for commission tracking and booking services
• Content Creators: When you purchase from a creator, you become their customer and we share your email address and purchase information with them for customer relationship management and further connection
• Stripe: Payment processing (governed by Stripe's privacy policy)
• Google Analytics: Website usage analytics (anonymized where possible)
• Cloud Providers: Secure data storage and processing infrastructure

4.2 Legal Disclosures

We may disclose your information when required by law, court order, or government request, or to:

• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service
• Comply with regulatory obligations

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity, subject to this Privacy Policy.

5. Data Storage and Security

5.1 Storage Location

• Primary data storage: United States (Ohio)
• Backup systems: Secure cloud infrastructure
• International data transfers governed by appropriate safeguards

5.2 Security Measures

• Encryption in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication protocols
• Secure API integrations with third-party services

5.3 Data Retention

• Account data: Retained while your account is active
• Content data: Retained for AI training unless you opt-out
• Analytics data: Anonymized and retained for business purposes
• Legal compliance: Retained as required by applicable law

6. Your Rights and Choices

6.1 Account Management

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Delete your account and associated data
• Portability: Receive your data in a machine-readable format

6.2 Privacy Controls

• Email Preferences: Unsubscribe from marketing communications
• Cookie Settings: Manage cookie preferences through your browser
• AI Opt-Out: Request exclusion from AI training (contact info@seeq.ing)
• OAuth Revocation: Disconnect social media accounts at any time

6.3 Washington State Residents (My Health My Data Act)

If our Service processes health-related data, Washington residents have additional rights:

• Consent Withdrawal: Withdraw consent for health data processing
• Enhanced Access: Detailed reporting on health data usage
• Deletion Rights: Immediate deletion of health-related information
• Third-Party Sharing: Explicit consent for health data sharing

6.4 International Users

• GDPR (EU Residents): Full GDPR rights including data portability and right to be forgotten
• CCPA (California Residents): Right to know, delete, and opt-out of data sales
• Other Jurisdictions: Rights as provided by applicable local privacy laws

7. Artificial Intelligence Disclosures

7.1 AI Processing Notice

Our Service uses artificial intelligence to:

• Convert video content into travel itineraries
• Generate personalized recommendations
• Analyze content performance and user behavior
• Power our travel companion AI features

7.2 AI Training Data

• Content Usage: Your uploaded videos may be used to train our AI models
• Anonymization: We attempt to remove personally identifiable information where possible
• Opt-Out Available: Contact info@seeq.ing to exclude your content from AI training
• Data Minimization: We only use necessary data for AI improvement

7.3 Automated Decision Making

• Algorithm Decisions: Our AI makes automated recommendations and processing decisions
• Human Oversight: Critical decisions include human review
• Explanation Rights: Request explanation of AI-generated recommendations
• Challenge Process: Contact us to dispute AI-generated outcomes

8. Children's Privacy

Our Service is not intended for users under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

We may transfer your information to countries outside your residence for processing and storage. We ensure appropriate safeguards through:

• Standard Contractual Clauses (EU)
• Adequacy decisions where available
• Other legally recognized transfer mechanisms
• Binding corporate rules and policies

10. Cookies and Tracking Technologies

10.1 Types of Cookies

• Essential: Required for basic functionality
• Analytics: Google Analytics and custom tracking (with consent)
• Marketing: Promotional content optimization (with consent)
• Preference: Remember your settings and choices

10.2 Cookie Management

You can control cookies through your browser settings. Disabling essential cookies may limit functionality.

11. Privacy Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Post updated policy on our website
• Notify you via email of material changes
• Provide 30 days' notice before changes take effect
• Maintain previous versions for reference

12. Contact Information

13. Jurisdiction and Dispute Resolution

This Privacy Policy is governed by Washington State law. Privacy disputes are subject to the jurisdiction of King County, Washington courts, unless otherwise required by applicable law.

Private Right of Action: Washington residents may have private rights of action under the Washington My Health My Data Act and Consumer Protection Act for privacy violations.